Further development of Operational Control and Rail Emergency CenterChain cooperation
In short:The OCCR finds itself in a complex field of forces with semi-autonomous parties with partly conflicting interests. Each party is represented within the OCCR by a director (24/7 schedule). The challenge is to achieve a structural improvement in track performance within that context in terms of predictability and reliability. During a coaching process in 2011 and 2012, a culture of collective development and learning was worked on.
What do we do?The coaching was aimed at:  strengthening the personal effectiveness, communication, cooperation and working method of the national rail coordinators (LCR),  strengthening the cooperation culture and the culture of collective development and learning within operational management team (ORT) consisting of approximately 10 directors in full continuous service and  strengthening the capacity of management to arrange the conditions required for the optimal functioning of ORT and the LCRs and to remove obstacles.