Reliable performance is the highest goal for almost all organizations. Doing what you promise. Delivering the quality that customers expect, on time, predictably. Realizing a safe workplace for your employees and partners. Responding quickly to disruptions or complaints. Highly reliable performance goes one step further. You still do what you promise. But you can maintain that high level. Even when the weather suddenly changes, the technology fails, legislation changes, people suddenly leave or the financial markets act strangely. The people in such an organization can manage unexpected events very well. They see weak signals sooner, they are persistent and learn continuously. They manage to organize this high reliability together.
We call this High Reliability Organizing or HRO. HRO is about methods, techniques, behaviour and values that organizations use to perform highly reliably and use them to maintain that high level despite all changes. HRO is not a success formula that everyone can apply blindly. HRO is bundled knowledge and experience. It brings concrete concepts, rules, do’s and don’ts, examples, craftsmanship and leadership of people and organizations that have shown high reliability in practice.
Apollo13 is a guide in this. We know the world of HRO like no other and have actively contributed to the bundling of knowledge and experience. We have been doing this for almost 20 years now – by trial and error. Our mission is to make organizations better, more alert and more resilient. As a result, quality, safety, reliability, etc. increase. This website gives a glimpse into our kitchens, recipes and customers. This homepage shows the latest projects and some HRO methods. Call us if you want to know more.
Below you will find some brief information about HRO and a short test that you can perform.